Last updated: 7 October 2026

Gala Grab Hire & Aggregates ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use galagrabhireandaggregates.co.uk, place an order with us, contact us, or otherwise interact with our services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are
Gala Grab Hire & Aggregates is the organisation responsible for your personal information.
Website: galagrabhireandaggregates.co.uk
Email: gala.gaisthorpe@hotmail.com
Telephone: 07920 142792

For data protection purposes, Gala Grab Hire & Aggregates is the data controller for the personal information we collect and process.

2. Information we collect
Depending on how you use our website and services, we may collect the following information:
Information you provide to us

When you place an order, contact us or use our website, we may collect:

• Your name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order details and products purchased

• Delivery instructions

• Information provided when contacting us

• Any other information you voluntarily provide to us
   

Payment information
Payments made through our website are processed by our third-party payment provider.
We do not normally receive or store your full payment card details, such as your complete card number or security code. Payment information is handled securely by the relevant payment provider in accordance with their own privacy policies and security requirements.

Website and technical information
When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location

• Pages visited

• Time and date of visits

• Website interactions and usage information
   

This information may be collected through cookies, analytics services and similar technologies.

3. How we use your information
We may use your personal information to:

• Process and fulfil your orders

• Arrange deliveries

• Contact you about your order

• Provide delivery updates

• Respond to enquiries

• Process payments

• Provide customer support

• Manage customer accounts, where applicable

• Provide quotations and pricing

• Process refunds or cancellations

• Maintain and improve our website

• Monitor website performance and usage

• Detect and prevent fraud, misuse or security issues

• Maintain business and financial records

• Comply with our legal and regulatory obligations

• Send marketing communications where you have given appropriate consent or where otherwise permitted by law

We will only use your personal information for legitimate and relevant purposes.

4. Our lawful basis for using your information
Under the UK GDPR, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We may process your information because it is necessary to fulfil a contract with you, for example when you place an order for aggregates, grab hire or other services.
This includes processing your name, contact details, delivery address, order information and delivery instructions.
Legal obligation
We may process your information where necessary to comply with a legal obligation, such as accounting, tax, financial or other legal requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and interests.
This may include managing our business, improving our services, preventing fraud and maintaining website security.
Consent
Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw your consent at any time.

5. Sharing your information
We may share your personal information with trusted third parties where this is necessary to operate our business or provide our services.
These may include:

• Payment providers

• Website and ecommerce providers

• Delivery and logistics providers

• IT and website service providers

• Email and communication providers

• Accounting and financial service providers

• Analytics providers

• Professional advisers

• Government bodies, regulators or law enforcement agencies where legally required

We only share information where there is a legitimate reason for doing so and, where appropriate, we require service providers to protect your information and only use it for agreed purposes.
We do not sell your personal information to third parties.

6. Payment processing
Payments made through our website may be processed by third-party payment providers.
Your payment information may be transferred directly to the relevant payment provider so that your payment can be authorised and processed securely.

The payment provider may process your information under its own privacy policy and terms.

7. Delivery information
When you place an order requiring delivery, we will use the information you provide to arrange delivery to your chosen address.
This may include providing your:

• Name

• Delivery address

• Telephone number

• Email address

• Delivery instructions

• Order details

to the relevant delivery or transport personnel where necessary to fulfil your order.

8. Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device which can help the website function correctly, remember preferences and provide information about how the website is used.
Some cookies are essential for the operation of our website and ecommerce functionality, including features such as shopping baskets, checkout and security.
Other cookies, such as analytics or advertising cookies, may require your consent before they are used.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where applicable, through our website's cookie settings.
Please be aware that disabling certain cookies may affect the functionality of the website.

9. Website analytics
We may use analytics services to understand how visitors use our website and to help us improve its performance and usability.
Analytics information may include pages visited, time spent on the website, device information and general geographical information.
Where required by law, we will obtain consent before using non-essential analytics cookies or similar technologies.

10. Marketing
We may occasionally send you information about our products, services, offers or updates where we are legally permitted to do so.
Where marketing consent is required, we will ask you to provide consent before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important service-related messages, such as order confirmations, delivery information or other communications necessary to fulfil an order.

11. How long we keep your information
We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.
Order and transaction information may need to be retained for longer periods to meet accounting, tax, legal and regulatory requirements.
The exact retention period may depend on the type of information and why we need it.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

12. How we protect your information
We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

13. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain processing

• Request transfer of certain information to another organisation

• Withdraw consent where we rely on consent to process your information

Some of these rights are subject to legal conditions and exemptions.
If you would like to exercise any of these rights, please contact us using the details provided below.

14. How to contact us
If you have any questions about this Privacy Policy, how we use your information, or would like to exercise your data protection rights, please contact us:
Gala Grab Hire & Aggregates
Email: gala.gaisthorpe@hotmail.com
Telephone: 07920 142792

We will normally respond to requests within one month, although this may be extended where permitted by law for complex or multiple requests.

15. Complaints
If you are unhappy with how we have handled your personal information, we ask that you contact us first so that we can try to resolve your concerns.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk/
Telephone: 0303 123 1113

16. Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend that you review the privacy policy of any third-party website before providing personal information.

17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.

18. Contact
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details above.